Do I need a CD/DVD Writer drive to burn CD/DVD with your software?
Yes, you need a CD/DVD Writer drive installed on you computer before you can burn CD/DVD with Smart DVD/CD Burner.
What is "Burning"?
"Burning" is a term used to describe the writing/recording of file and folder to a disc media.
What is "Session"?
Each new burn creates a session on the disc, the session will contain your data or music.
After burning, the CD/DVD drives won't refresh directory contents. What's wrong?
You may follow these instructions for resolving this issue.
Microsoft Knowledge Base Article - 155217
Why can't I play my CD-RW in my audio CD player?
For audio CDs, you'll want to work with CD-R rather than CD-RW because you can't play CD-RW discs in normal audio CD players.
Why can't I play my CD-R in my audio CD player?
Here are a few reasons why your CD-R disc may not be working properly in your CD players:
Disc compatibility - not all brands of CD-R players are compatible with all brands of CD-R disc. Find a combination of writer, disc and player that work together.
Audio tracks burned in multiple sessions - remember to burn all of the audio tracks in one session on a CD-R. Normal audio CD players cannot find the later sessions, so tracks written in later sessions won't get played. You might be able to play it back with your CD writer.
Speed problems - some discs work better written at 1x, 2x, or 4x than it does at other speeds. You may find that slowing down or speeding up the writer helps.
MP3/OGG/WMA/WAV files in CD-ROM format - remember to burn the disc in CD-DA format. If you write MP3/OGG/WMA/WAV files to a disc in CD-ROM format, the disc will not work in your home CD player.
Why can't my drive read 700MB/80min CD-Rs?
Some CD-ROM drives as well as home and car CD player can have difficulty reading the 700MB/80 minute CD-Rs because the track spacing is closer together than lower capacity CD-Rs.
Which burn method should I choose for audio CD?
TRACK-AT-ONCE - The audio disc will be written WITH silence intervals between tracks.
The result disc will NOT be closed for writing, so additional tracks can be added later. However, normal audio CD players cannot find the later sessions, so tracks written in later sessions won't get played.
SESSION-AT-ONCE - The audio disc will be written WITHOUT silence intervals between tracks.
The result disc will NOT be closed for writing, so additional tracks can be added later. However, normal audio CD players cannot find the later sessions, so tracks written in later sessions won't get played.
DISC-AT-ONCE - The audio disc will be written WITHOUT silence intervals between tracks.
The result disc will be closed for writing, so additional tracks CANNOT be added to the CD.
Where can I download the system update for burning WMA files onto audio CD?
Please click here to download the system update.
IMPORTANT: You need to save the "WMASupport.exe" file to the program installation directory (e.g. "C:\Program Files\Smart DVD CD Burner"). Then run this file to update your system.
What is "DVD High Compatibility Mode"?
The DVD High Compatibility Mode is used to aid compatibility with certain DVD drives and players (by padding the disc with dummy data to a minimum of 1GB), but it will greatly increase the burning time. You should enable this option only if you encountered incompatibility issues with some DVD drives/players.
How to upgrade?
Smart DVD/CD Burner registered users are entitled to free upgrades. The latest version of Smart DVD/CD Burner uses the same registration key as your previous version, download the latest trial version from our web site (http://www.burnersoft.com) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).
Note: You may find your current version number in the software About Box.
I lost my registration key, how can I get it back?
Please contact us with your Name and TransactionID / OrderID at support@burnersoft.com.
What to expect when I order?
You will receive a registration key by email (most emails are sent immediately, but please allow up to 8 hours to receive this email) that you can use to register a previously downloaded trial version. Be sure to keep your registration key email. With your key you can download the trial version from our download page and use your key to register it. This is how you download your free upgrades.
Who/what is SWREG?
SWREG.org is our e-commerce provider; They:
- ensure all transactions are secure,
- will respect your privacy,
- will NOT provide your name to third parties,
- have been in business since 1987.
I don't have my registration key yet, what's wrong?
Please allow up to 8 hours to receive your registration key by email (most keys are sent immediately). The most common cause of delays in receiving keys is an incorrect email address on the order. Be sure that you type your email address correctly on the order form. AOL users should make sure that their AOL email settings are set to receive mail from outside AOL.
Remember that email is not totally reliable and emails can and do get lost. If you have not received your registration key within 8 hours of your order, email support@burnersoft.com.
I'm a registered user and my copy says it is unregistered, what should I do?
You need to enter your registration key into the program to tell the program that you have registered. You should have received an email from us after you ordered with your registration key and instructions on how to enter it into the program. Just follow these instructions and enter your key into the program.
I'm a registered user and I need to download again?
You can download the latest trial version from our download page and then use your registration key to register it. If you don't still have your registration key, please contact us with your Name and TransactionID / OrderID at support@burnersoft.com.
How can I uninstall Smart DVD/CD Burner?
You can click on the "Programs -> Smart DVD CD Burner -> Uninstall Smart DVD/CD Burner" shortcut from the Start menu or you can uninstall the program by going to "Add/Remove Programs" in Control Panel and selecting "Smart DVD/CD Burner" from the program list.
If you have any other questions please let us know.